FAQ

Shopping

Q1.WhyFatakaonline?

There are several reasons why you should give us a chance to make your celebrations awesome :) Few of them are

  1. We offer convenient shopping experience – No Rush, No Bargains, authentic brands for safety of your dear ones.
  2. We only deliver Quality fireworks and we have over 1200 varieties - Our moto is to deliver quality fireworks. Most of the times, local vendor shops run out of stock and they don't replenish the stock since it is highly seasonal. We being a wholesaler maintain stock of all the varieties throughout the year.
  3. Lowest price - Since we directly procure it from manufacturer, we give our customers the best possible rates
  4. Free shipping - Free shipping of all the order above INR 1500.
  5. Delivery other than Indore - We deliver it in other places also, like Bhopal, Ratlam, Ujjain, Neemuch, Mandsaur, Jaipur, Jodhpur, Ajmer to name a few.

Q 2.How to place order?

Keeping in mind the difficulties faced by the customer while shopping fataka through retail stores, We have brought an innovative touch in our website to offer seamless convenience to the customers to shop fataka of his choice.

We have different sections like, All timefavourite, Sound Crackers, Fancy, Giftboxesetc so that the consumer may choose by his own like.

Q 3.When will I get my crackers?

Expected Delivery time is viewed at the time of placing order.

Q 4.What if I have to order in bulk?

For Bulk Orders kindly drop a mail on order@fatakaonline.com. Or feel free to call us on customer care.

Q 5.What are the discount offers available?

Any discount or coupon will be shown on the website home page (If active).

Q 6.What is the brand Firework Do i get at fatakaonline.com ?

We sell fireworks of leading and reputated brands to name a few Anil, Kalishwari, Standard,The Indian National, Ajanta,Shri Vijay, Jumbo,and many more.

Q 7.Gaurantee of the product?

Fireworks is totally handmade, there is a chance for human error's, But as we procure fireworks from the leaders in the field, There is a very less chance of failure.

Q 8.Why should I Confirm my mobile number?

We want to make sure that we deliver fireworks to the right person who has placed the order for fireworks and accepted to our terms and conditions by placing the order with us. Hence we confirm the customer mobile number.

Payments

Q 9.How can I pay for my orders?

You can pay by your debit or credit card. We have a secure and trusted payment gateway.

Q 10.Why am I not getting cash / card on delivery option?

We do not encourage cash on delivery.

Cancellation and returns

Q 11.Will I be able to return the products if I find the damage parcel?

Yes, Incase you find any damage Parcel, please email us @ support@fatakaonline.com the details of the order. We will be happy to replace the parcel.

Q 12.Can I cancel my order after placing the order?

You can cancel your order before it is processed and dispatched for delivery. you can email your cancellation request to support@fatakaonline.comwith the subject line ""order id. Cancellation request"" . We will stop processing your order.

Safety instructions

Always keep a bucket of water at hand to extinguish an incipient fire.Aerial fireworks should be used in a safe landing zone.

DO'S

  1. Buy the fireworks from the reliable sellers possessing licence.
  2. Always an adult should supervise the use of fireworks.
  3. Safety precautions marked on the fireworks should be strictly followed.
  4. Use a candle / agarbathi / sparklers to ignite the fireworks.
  5. Always keep a bucket of water at hand to extinguish an incipient fire.
  6. Aerial fireworks should be used in a safe landing zone.

DONT'S

  1. Never ignite fireworks while holding them. Put them down then ignite them and walk away.
  2. Don't put fireworks in any container to ignite.
  3. Any malfunctioning fireworks should be abandoned.
  4. Never ignite aerial fireworks where overhead obstruction (tree, leaves, wires etc.) may interfere with trajectory into open air space. Never ignite aerial fireworks near an opening to a building. An open garage door or window could allow aerial fireworks to fly into the structure and cause a fire.
  5. Never use fireworks inside house.
  6. Use fireworks outdoors, but not on the public thoroughfare.
  7. Never experiment or make your own fireworks.
  8. Never re-light a ""dead"" firework (wait 15 to 20 minutes and then soak it in a bucket of water
  9. Do not use spurious / illegal fireworks.
  10. Fireworks should not be used between 10.00 pm & 6 am as per Supreme Court order.
Scroll